Refund policy

Returns and Exchanges:

• Due to the nature of our products, we do not accept returns or exchanges.
• Customers must inspect their jewelry within 3 days of receipt. If no issues are reported within this period, we consider the sale final.
• Please adhere strictly to the jewelry care instructions provided by Kellery.
• We will not process any returns or exchanges if the item is deemed to be damaged or broken due to customer negligence.
• For hygiene reasons, all sales are final.

Packaging:

• All jewelry is carefully packaged in branded boxes to ensure protection during transit.
• Gift wrapping is available upon request for an additional fee.
  

Tracking:

• A tracking number will be provided via email once the order has shipped.
• You can track your order on our website or through the carrier’s website.

 

For any questions or concerns regarding shipping, please contact our customer support team at kelleryteam@gmail.com.